Emotional Intelligence at Work

Next class:
Training Centre II
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Class description

Some days the hardest part of work isn't the work. It's the email that gets under your skin, or the meeting where you said something you regretted on the way home.

Emotional intelligence is the skill of noticing what's happening in you and in the people around you, and choosing what you do next. Psychologist Daniel Goleman's work showed how much it shapes the way people lead and work together. Like any skill, it gets stronger with practice, and this class gives you four weeks of it.

What you'll work on

  • Week 1: Self-awareness. What your body does before you speak, and how to name what you feel precisely.
  • Week 2: The pressure moment. What stress does to your thinking, the brain's fight-or-flight response, and how to get your thinking back before you answer.
  • Week 3: Empathy. Listening for what sits under the words, and stepping into the other person's side of a situation.
  • Week 4: Responding well. Tone, timing and status, practised on real situations you bring from work.

    • Each week ends with one small thing to try at work before the next session.

    You'll leave with

  • Earlier awareness of your own reactions
  • A simple way to pause and respond under pressure
  • Better listening in difficult conversations
  • A certificate for your 4-week training

    • Who it's for

    Anyone whose job runs on other people: managers, client-facing roles and colleagues in busy teams.

    Teachers

    Marius Lathey

    Marius is one of our veteran performers at the ICC Theatre and also one of our most experienced teachers and corporate workshop facilitators. After completing his ICC training he further went on to study with some of the world's best improvisers. Marius became an ICC performer back in May 2016 with a background in dance, theatre, film and television. He later joined the ICC teaching faculty, working with hundreds of students and facilitating improv workshops for some of Denmark's biggest companies. Marius Lathey has appeared in short films, commercials, theatre plays and is one of the hosts of the podcast Coping in Copenhagen. In the summer 2021 Marius took the role as the Artistic Director of The ICC Theatre.